1Introduction & Scope
HmperCo allows Users to submit reviews, star ratings, photographs, videos, and comments about Products and their HmperCo experience. This policy explains your rights and obligations when you do so.
2Legal Framework
- Copyright Act 98 of 1978 — governs ownership of original photographs, videos, and written content you create and submit.
- Electronic Communications and Transactions Act 25 of 2002 ("ECTA") — sections 70–79 provide limited liability protection for intermediaries (such as HmperCo, hosting User Content) that act expeditiously to remove unlawful content once properly notified, which informs HmperCo's take-down process in clause 7.
- Common law of defamation — you remain personally responsible for defamatory statements you publish; HmperCo may remove such content and, where required by a valid court order, disclose relevant account information.
- Films and Publications Act 65 of 1996 — prohibits content that is unlawful (for example, depicting child sexual abuse material), which HmperCo will remove immediately and report to the relevant authorities where required by law.
- Protection of Personal Information Act 4 of 2013 ("POPIA") — governs personal information that may appear within User Content (for example, a person's face in a photograph).
3Ownership & Licence to HmperCo
3.1 You retain ownership of the User Content you submit. By submitting it, you grant HmperCo a non-exclusive, royalty-free, worldwide, sub-licensable licence to use, reproduce, adapt, publish, and display that content in connection with operating, improving, and promoting the Platform (for example, featuring a customer photo on a Product page or in marketing material).
3.2 You confirm that you own, or have the necessary rights to submit, the User Content, and that it does not infringe any third party's intellectual property or other rights.
4Content Standards
User Content should be honest, relevant to your genuine experience of the Product or service, and respectful. Reviews should reflect your own opinion based on your own experience.
5Prohibited Content
You must not submit User Content that is: false or misleading; defamatory; unlawful, obscene, or in breach of the Films and Publications Act; hate speech or discriminatory; an infringement of another person's copyright, trademark, or privacy; or spam/promotional content unrelated to your genuine HmperCo experience.
6Fake, Incentivised & Manipulated Reviews
You must not submit a review for a Product you did not genuinely purchase or use, submit multiple reviews for the same Product from different accounts, or accept undisclosed payment or incentives specifically to write a positive (or negative) review, consistent with the CPA's prohibition on false or misleading representations and general principles of fair, honest advertising.
7Moderation & Removal
7.1 HmperCo may moderate, edit for formatting only (never for substance/opinion), or remove User Content that breaches this policy.
7.2 If you believe content posted by another User is unlawful or breaches this policy, report it to info@hmperco.co.za with sufficient detail to identify it; HmperCo will review and act expeditiously in line with the take-down approach recognised under ECTA.
8Conflicts of Interest
Suppliers, sellers (including SnS Sellers), and HmperCo staff must not submit or manipulate reviews relating to Products or listings in which they have a commercial interest, and must disclose any such interest where commenting publicly.
9Privacy & Personal Information
Do not include another identifiable person's personal information (for example, their face, name, or contact details) in User Content without that person's consent. HmperCo processes personal information appearing in User Content in accordance with the Privacy Policy.
10Account Action
Repeated or serious breaches of this policy may result in removal of the relevant content, a warning, or Account suspension, in accordance with clause 13 of the Master Terms.
11Complaints About Content
Complaints about User Content, including defamation or copyright infringement complaints, should be sent to thankyou@hmperco.co.za with full details; HmperCo will review and respond in accordance with the Complaints, Escalation & Dispute Resolution Policy.
12Contact Details
| Matter | Contact |
|---|---|
| Reviews & content | info@hmperco.co.za |
| Registered address | 203 LaGuardia Building, Centurion, Gauteng, 0157 |
| Company registration no. / VAT no. | 2019/474625/07 / 4660313554 |