HMPERCO — Legal & Policies Centre

Complete 25-document package · Last updated 12 August 2026

Please note: These policies are published for information. Questions? Contact HmperCo support.
#PolicyFileCanonical URL
01Master Terms & Conditionsopen/legal/terms-and-conditions
02Shopping, Ordering, Checkout & Account Policyopen/legal/shopping-ordering-checkout
03Returns, Refunds, Exchanges, Repairs & Replacements (v1.2 — incl. SnS/BrandLab purchases)open/legal/returns-policy
04Vouchers, Coupons & Gift Vouchersopen/legal/vouchers-gift-vouchers
05Payments, Billing, Refunds & Chargebacksopen/legal/payments
06Delivery & Logisticsopen/legal/delivery
07Driver Partner Terms & Conditionsopen/legal/driver-partners
08Stokvel Legal Framework & Member Agreementopen/legal/stokvel
09Split & Sell Terms & Conditions (v2.3 — fee structure, Mini Store ownership & specials/promotions rules)open/legal/split-and-sell
10Promotions, Events, Competitions & Marketingopen/legal/promotions
11Reviews, Ratings & User-Generated Contentopen/legal/reviews
12Business, Group & Organisation Customer Termsopen/legal/business-customers
13Wholesale & Bulk Purchasing Termsopen/legal/wholesale
14Create Your Own Hamper Termsopen/legal/create-your-own-hamper
15Food, Meat, Fresh Produce & Perishables Policy (v1.1)open/legal/food-perishables
16Privacy Policy (POPIA)open/legal/privacy
17Cookies Policyopen/legal/cookies
18Intellectual Property, Logo & Brand Policyopen/legal/intellectual-property
19Fraud, Abuse, Account Security & Responsible Disclosureopen/legal/fraud-security
20Complaints, Escalation & Dispute Resolutionopen/legal/complaints
21Digital Products Policyopen/legal/digital-products
22Long-Form HmperCo FAQ (v1.1 — incl. Split & Sell specials/promotions, BrandLab)open/legal/faqs
24Split n Save Terms & Conditions (added after initial delivery)open/legal/split-and-save
25SnSer Split n Save Terms & Conditions (v1.2) (added after initial delivery)open/legal/sns-split-and-save
26BrandLab Terms & Conditions (v1.1 — creation paths, suppliers, RFQ, compliance) (added after initial delivery)open/legal/brandlab
27Advertising Terms & Conditions (added after initial delivery)open/legal/advertising
Five SnS-related programmes — don't confuse them:
• Split & Sell (09) — SnSers buy bulk stock and resell it for their own profit; full subscription/marketplace/fulfilment fee structure in clause 6, with a worked example in clause 12, Mini Store ownership in clause 9.2, and specials/promotions rules in clause 9.10–9.14.
• Split n Save (24) — ordinary customers combine individual needs to unlock a bulk price for personal use; not a savings/financial product.
• SnSer Split n Save (25) — SnSers feature a Split n Save deal on their own storefront for a per-product Fee, plus a per-category Commission (set in HmperCo's Commission Ledger) on resulting sales — requires separate admin approval AND a R50/month seller subscription.
• BrandLab (26) — SnSers design and sell their own branded product (AI-assisted creation, approval workflow, Mini Store listing); uses the standard SnS Marketplace/Fulfilment fees, no separate BrandLab charge.
• Advertising (27) — SnSers promote their own Products/store through HmperCo's own placements: free self-promotion, or a flat-weekly-fee Paid Placement, booked and price-locked before payment is even requested.
Policies 24–27 were added after the initial 23-policy delivery, so they're numbered at the end rather than inserted mid-sequence — but they belong grouped with 09 in site navigation and the footer.