Complete 25-document package · Last updated 12 August 2026
| # | Policy | File | Canonical URL |
|---|---|---|---|
| 01 | Master Terms & Conditions | open | /legal/terms-and-conditions |
| 02 | Shopping, Ordering, Checkout & Account Policy | open | /legal/shopping-ordering-checkout |
| 03 | Returns, Refunds, Exchanges, Repairs & Replacements (v1.2 — incl. SnS/BrandLab purchases) | open | /legal/returns-policy |
| 04 | Vouchers, Coupons & Gift Vouchers | open | /legal/vouchers-gift-vouchers |
| 05 | Payments, Billing, Refunds & Chargebacks | open | /legal/payments |
| 06 | Delivery & Logistics | open | /legal/delivery |
| 07 | Driver Partner Terms & Conditions | open | /legal/driver-partners |
| 08 | Stokvel Legal Framework & Member Agreement | open | /legal/stokvel |
| 09 | Split & Sell Terms & Conditions (v2.3 — fee structure, Mini Store ownership & specials/promotions rules) | open | /legal/split-and-sell |
| 10 | Promotions, Events, Competitions & Marketing | open | /legal/promotions |
| 11 | Reviews, Ratings & User-Generated Content | open | /legal/reviews |
| 12 | Business, Group & Organisation Customer Terms | open | /legal/business-customers |
| 13 | Wholesale & Bulk Purchasing Terms | open | /legal/wholesale |
| 14 | Create Your Own Hamper Terms | open | /legal/create-your-own-hamper |
| 15 | Food, Meat, Fresh Produce & Perishables Policy (v1.1) | open | /legal/food-perishables |
| 16 | Privacy Policy (POPIA) | open | /legal/privacy |
| 17 | Cookies Policy | open | /legal/cookies |
| 18 | Intellectual Property, Logo & Brand Policy | open | /legal/intellectual-property |
| 19 | Fraud, Abuse, Account Security & Responsible Disclosure | open | /legal/fraud-security |
| 20 | Complaints, Escalation & Dispute Resolution | open | /legal/complaints |
| 21 | Digital Products Policy | open | /legal/digital-products |
| 22 | Long-Form HmperCo FAQ (v1.1 — incl. Split & Sell specials/promotions, BrandLab) | open | /legal/faqs |
| 24 | Split n Save Terms & Conditions (added after initial delivery) | open | /legal/split-and-save |
| 25 | SnSer Split n Save Terms & Conditions (v1.2) (added after initial delivery) | open | /legal/sns-split-and-save |
| 26 | BrandLab Terms & Conditions (v1.1 — creation paths, suppliers, RFQ, compliance) (added after initial delivery) | open | /legal/brandlab |
| 27 | Advertising Terms & Conditions (added after initial delivery) | open | /legal/advertising |